FAQs
ACCOUNTS AND PRICING:
How do I login if I don't have my username and password?
If you are an existing customer, you must create a new online login.
On the login page, select “Current Hide House Customers – Create Online Login.”
You will need your customer number, which:
- Starts with “01-”
- Includes letters and/or numbers
- Can be found on the top left of any invoice
If you're having trouble, please give us a call. (707) 255-6160
...................................................................................................................................................................................................
Why do website prices seem higher than my price list?
When you visit the website, all pricing is shown at retail by default.
To view your wholesale pricing, you must log in to your account. Once logged in, your discounted pricing will automatically appear.
The website always reflects the most current pricing, which may differ from printed price lists.
...................................................................................................................................................................................................
Do I need to be a wholesale customer to order?
No. We sell to both wholesale and retail customers.
Retail customers will be charged retail pricing.
...................................................................................................................................................................................................
Should I use the “Guest” option at checkout?
Guest checkout is fine for one-time customers.
If you plan on reordering, then create an account—it's faster, keeps your info saved, and makes returns and repeat orders much easier.
...................................................................................................................................................................................................
ORDERING LEATHER:
What is the minimum order quantity?
Minimum order is:
- 1 hide or 1 side
We do not:
- Cut hides to order
- Sell partial hides
...................................................................................................................................................................................................
Can I buy leather by the square foot?
No. We sell leather by the hide (or side), priced per square foot.
- Minimum purchase: 1 hide or 1 side
- We do not sell partial hides or cut pieces
...................................................................................................................................................................................................
Why doesn’t my cart show an exact total?
Your total is estimated because leather is sold by the hide and each hide has a unique size.
The website shows:
- Average hide size
- Price per square foot
Your final total is calculated after we measure your specific hides.
If you want an exact total before shipping, add a note requesting a call. We will contact you with the final price before processing payment.
...................................................................................................................................................................................................
Do you stock all leather, or offer special orders?
We stock over 3,000 leather styles.
If you don’t see what you need:
- We offer non-stock and special order programs
- Contact a sales representative for assistance
...................................................................................................................................................................................................
Do you sell exotic leather?
No. All of our leather is a byproduct of the food industry.
We do not sell exotic hides.
...................................................................................................................................................................................................
SAMPLES & FINDING THE RIGHT LEATHER FOR YOU:
Can I order leather samples?
Yes. Swatches are available for $1.00 each.
To order:
- Add 1 to your cart and write “SAMPLE ONLY” in the comment line.
- Be sure to SAVE the comment.
- Once your order is received, we will manually adjust the price to $1.00 per swatch before processing.
Swatches are:
- Small cuttings (approximately palm-sized)
Sample cards and larger “feeler” pieces are also available for many products.
...................................................................................................................................................................................................
Can I send you a sample to match?
Yes. Mail your sample to:
595 Monroe St, Napa, CA 94559
A sales representative will contact you after reviewing it.
...................................................................................................................................................................................................
Do you offer custom tanning?
Yes, custom tanning is available.
Key details:
- Minimum order: ~600+ square feet per color
- 50% deposit required upfront
- Lead time:
- 6–8 weeks production
- 1–2 weeks transit
A sample may be provided for approval before production begins.
...................................................................................................................................................................................................
SHIPPING:
How long does it take to ship my order?
Orders typically ship within 1–3 business days.
...................................................................................................................................................................................................
Do you offer same-day shipping?
Yes. Same-day shipping is available for a $50 rush fee.
- Orders must be placed before 12:00 PM
- Orders after 12:00 PM ship the next business day
Without the rush fee:
- Orders ship in 1–3 business days
To add rush processing, search “rush” on the website and add it to your cart.
....................................................................................................................................................................................................
What shipping options do you offer?
We ship using:
- UPS
- FedEx
- USPS Priority Mail
For large orders, we also offer freight shipping. Expedited shipping options are available.
...................................................................................................................................................................................................
How much does shipping cost?
Shipping costs are calculated based on:
- Package weight
- Delivery location
Shipping is not included in leather pricing.
Estimated shipping costs are shown in your cart before checkout.
...................................................................................................................................................................................................
How do I track my order?
Once your order ships, you will receive:
- An email invoice
- Tracking information
You can track your order by logging into your account on our website.
Once logged in:
- Go to “My Account”
- View your invoices and order history
- Click on an invoice to see order details and tracking information (if shipped)
If you need additional help, please contact us directly.
...................................................................................................................................................................................................
PAYMENT & RETURNS:
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- American Express
- Discover
- Zelle (if supported by your bank)
We also accept:
- Checks (personal and business)
- Money orders
- COD (Cash on Delivery)
Credit terms may be available upon request.
...................................................................................................................................................................................................
What is your return policy?
We accept returns within 30 days of purchase.
Requirements:
- Leather must be in original condition
- No cuts, markings, or alterations
- Invoice must be included
Additional details:
- 15% restocking fee may apply after 30 days
- Customers are responsible for return shipping
Return address:
The Hide House
595 Monroe St
Napa, CA 94559
...................................................................................................................................................................................................
Do you offer gift certificates?
Yes. Gift certificates are available in any amount.
To purchase, call (707) 255-6160 and ask for Accounting.
You will need the recipient’s billing information.
...................................................................................................................................................................................................
GENERAL INFORMATION:
What are your business hours?
Our warehouse is open:
Monday–Friday, 8:00 AM – 4:00 PM
...................................................................................................................................................................................................
What holidays are you closed?
We are typically closed on:
- New Year’s Eve & New Year’s Day
- Presidents’ Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving (and the day after)
- Christmas Eve & Christmas Day
Holiday closures may shift if they fall on weekends.
...................................................................................................................................................................................................